At Urbanvestures, we know just how exciting it is to wait for your new clothes. Every order is a little moment of anticipation, and we are committed to making that experience smooth and hassle-free. In this document, “we,” “us,” and “our” refer to Patronus Associate Services Private Limited, while “you,” “your,” and “user” refer to you, our valued customer.
Our goal is to ensure your orders reach you quickly and without hassle. This Shipping and Delivery Policy explains the terms and conditions for shipping products purchased through our platform. By placing an order, you acknowledge and agree to the practices outlined here, ensuring your shopping experience remains seamless and satisfying.
We know how exciting it is to get your new outfits delivered right to your doorstep. Currently, we are happy to deliver to all pin codes across India, making it easy for you to enjoy our men’s and women’s clothing no matter where you are.
At the moment, we do not offer international shipping. We appreciate your enthusiasm from abroad and hope to expand our reach in the future so everyone can experience the joy of our collections.
We know the excitement of waiting for a new outfit, so we work quickly to get your order ready. Typically, orders are processed within 1-2 business days, excluding weekends and public holidays, from the date your order is confirmed.
Once your order is processed, you will receive a confirmation email containing all the details, so you can look forward to enjoying your new look.
We know the joy of finally getting your hands on your new outfits, so we make every effort to get them to you quickly. Our standard shipping usually takes between 3 and 8 business days, making sure your latest fashion finds arrive promptly and ready to enjoy.
We appreciate your patience as we prepare and deliver your order, so you can soon experience the excitement of wearing your new styles.
We understand that life can get busy, and sometimes deliveries do not go as planned. If a delivery cannot be completed due to an incorrect address, the recipient being unavailable, or refusal to accept the package, it will be returned to our warehouse.
To help avoid delays, we recommend having someone available at home on the scheduled delivery date. Customers can always contact us to request a re-delivery, so your eagerly awaited outfits can still arrive safely and ready to enjoy.
We know how disappointing it can be to receive your new outfits in less than perfect condition. If your order arrives damaged, please get in touch with our customer support team within 48 hours of receiving the package and include photographic evidence so we can address it quickly.
In the rare event that a shipment is lost in transit, we will work with our courier partner to verify the situation and provide either a replacement or a refund. Our goal is to make sure your shopping experience stays enjoyable from checkout to unboxing .
If you have any questions or need assistance regarding shipping and delivery, we are always happy to help. Please feel free to get in touch with us at: patronusassociatepvtltd@gmail.com / patronusassociateauthorizes@gmail.com.
We truly appreciate you choosing to shop with us and are excited to make your delivery experience as smooth and enjoyable as unwrapping a brand-new outfit.