Shopping for the perfect outfit should be fun, effortless, and stress-free, not a headache. At Patronus Associate Services Private Limited, we understand that sometimes things don’t go exactly as planned—maybe the color didn’t match your expectation or an order got a little delayed. Whatever the concern, we want you to know that your voice matters to us.
Our Grievance Redressal Policy is in place to make sure that every question, concern, or issue you might have is treated fairly and handled with care. We take pride in addressing your concerns quickly and professionally, ensuring that the solution is clear, reasonable, and aligns with all applicable laws. Every customer deserves a smooth and trustworthy experience, and we make it our priority to deliver just that.
If you ever find yourself unsure, frustrated, or just want some clarification, rest assured that we are here to listen, support, and resolve matters transparently. At the end of the day, your satisfaction is what keeps our style game strong, and we are happy to work with you until everything feels just right.
A grievance is simply any concern or issue you experience with a product or service purchased through our platform that you would like us to address.
This can include a wide range of situations, such as questions about product quality or defects, orders that arrived late or were incorrect, payment difficulties, challenges with returns, refunds, or exchanges, dissatisfaction with customer service, or clarification on our policies. Whatever the issue may be, your experience matters to us, and we are here to make sure it is resolved fairly and promptly.
We take every grievance seriously and aim to provide clear, supportive, and timely solutions. Your feedback helps us improve, and we are committed to making your shopping experience smooth, reliable, and enjoyable from start to finish.
Shopping should be fun, but we know that sometimes little bumps happen along the way. If you ever encounter an issue, we are here to help and make the process simple. Here’s how you can raise a grievance with us:
Once your query is submitted, our support team will carefully review it and get back to you with a helpful solution. We aim to make sure every concern is handled fairly and promptly.
We understand that sometimes an issue might need a little extra attention, and that’s perfectly okay. At Urbanvestures, your satisfaction is our priority, and we want to make sure that every concern gets the careful consideration it deserves.
If your concern is not resolved or you are unhappy with the solution provided by our customer care team, you have the option to escalate the matter to our designated Grievance Officer. This process is in line with the Information Technology Act, 2000, and other applicable laws, ensuring that all concerns are handled formally and fairly.
To maintain accountability and compliance, we have appointed a dedicated Grievance Redressal Officer. This officer oversees the resolution of complaints, ensures fairness, and handles any unresolved or escalated matters. You can reach out directly via email at patronusassociatepvtltd@gmail.com / patronusassociateauthorizes@gmail.com, and rest assured your issue will be treated with care and professionalism.
Your voice matters to us, and reaching out to the Grievance Officer is just another way we make sure your shopping experience is smooth, fair, and worry-free.
At Urbanvestures, we know shopping for the perfect outfit can be exciting, but sometimes things don’t go as planned. If you ever feel something isn’t right, don’t worry—we’ve got your back. Your concerns matter to us, and we are committed to making things right.
At Urbanvestures, we believe every concern deserves attention, and just like picking the perfect outfit, we want your grievance experience to feel smooth and satisfying. Here’s how we know a grievance is ready to be wrapped up:
We know that sometimes shopping for the perfect outfit can raise questions, or there might be a hiccup along the way. At Urbanvestures, we want you to feel completely comfortable reaching out, because your experience matters to us just as much as picking the right look.
For any questions, feedback, or to raise a grievance, please contact us at patronusassociatepvtltd@gmail.com / patronusassociateauthorizes@gmail.com. Every message is important, and we make sure it gets the attention it deserves so you can continue enjoying your shopping journey with confidence and ease.
Just like your wardrobe evolves with the season, our privacy practices may be updated from time to time. At Urbanvestures, we review this policy periodically to ensure your information stays secure and handled responsibly.
For the most current version, always refer to our Terms of Use and Privacy Policy pages. Keeping an eye on updates helps you shop with confidence, knowing we are looking out for you every step of the way.