We know that sometimes style choices evolve and plans change, so we want to make the process of cancelling an order as simple as possible. In this document, “we,” “us,” and “our” refer to Patronus Associate Services Private Limited, while “you,” “your,” and “user” refer to our valued customers.
Our goal is to provide a smooth and hassle-free shopping experience, and the following cancellation policy will guide you on how to cancel your order when needed.
We understand that sometimes you might change your mind about a style choice or purchase. You can cancel your order within 24 hours of placing it or before it has been shipped, whichever comes first.
To request a cancellation, simply reach out to our customer support team via email, and we will guide you through the process. If your order qualifies for cancellation, a full refund will be issued to your original payment method within 5 to 7 business days.
We want to make sure that even when plans change, your shopping experience remains easy and stress-free.
We know sometimes you might rethink a purchase, but once an order has left our warehouse, it cannot be cancelled. The good news is that you can still initiate a return once the product arrives, following the guidelines in our Return and Refund Policy.
Our aim is to make sure that even after a change of mind, you have a clear and easy path to adjust your order and enjoy your shopping experience with confidence.
We understand that sometimes you might want to tweak your order, but currently, we do not offer modifications to items or shipping addresses once an order has been placed.
If you need to make a change, the best approach is to cancel your order (if it is still eligible for cancellation) and place a new one with the correct details. We aim to keep the process simple so you can enjoy your new outfits without any extra stress.
If you wish to cancel an order, our friendly support team is here to help. Please get in touch with us at patronusassociatepvtltd@gmail.com / patronusassociateauthorizes@gmail.com to initiate the process.
We truly appreciate your understanding and continued support. Whenever you have a question or need assistance, we are always happy to guide you so your shopping experience stays smooth and enjoyable.