Shopping for new clothes should be fun and stress-free, and we want your experience at Urbanvestures to reflect that. Operated by Patronus Associate Services Private Limited, our goal is to make sure you feel confident with every purchase. In this document, “we,” “us,” and “our” refer to Patronus Associate Services Private Limited, while “you,” “your,” and “user” refer to you, our valued customer. 
 

By making a purchase on our site, you agree to the terms outlined below regarding returns and refunds. We have designed our return process to be simple and clear, so if your order ever needs to be sent back, you can do so with ease and peace of mind. 
 

We appreciate your trust and support, and we are always here to make sure your shopping journey is smooth, from selecting the perfect outfit to completing your return if needed. 

Eligibility for Returns 

We know sometimes things don’t work out—maybe that shirt didn’t match your mood, or those trousers just weren’t feeling it. Don’t worry, we’ve got you covered. Here’s how to make a smooth return: 
 

• All items should be unused, unwashed, and kept in their original condition with every tag, label, and piece of packaging intact. 
   
• Please make sure all tags, labels, and boxes are returned exactly as you received them. 
   
• Worn, cleaned, or altered products cannot be accepted for return. We love creativity, just not on items meant for others. 
   
• Return requests should reach our customer service team within 48 hours of delivery. A quick message goes a long way in starting the process. 
   
• Items that don’t meet these requirements will not be eligible for return. 

We want your shopping experience to feel as comfortable as your favorite outfit. Following these steps helps us keep things fair and smooth for everyone. 

How to Initiate a Return 

We get it—sometimes an outfit just doesn’t feel like “you.” Don’t worry, returning it is simpler than choosing your favorite pair of jeans. Just follow these steps: 
 

• Step 1: Start Your Request 

Send us an email with your Order ID and a brief reason for the return to patronusassociatepvtltd@gmail.com / patronusassociateauthorizes@gmail.com. Think of it as saying hello and letting us know what’s up. 
 

• Step 2: Show Us the Details 

If your item arrived damaged, defective, or not quite right, attach clear photos so we can see exactly what went wrong. This helps us process your return faster. 
 

• Step 3: Follow Our Instructions 

Once we approve your return, we’ll share the full process so you know exactly what to do next. No guessing required. 
 

Please note, we may refuse returns that don’t meet our guidelines. Following these steps ensures a smooth experience for everyone and keeps your wardrobe happy. 

Refund Process and Timeline 

We know waiting for a refund can feel longer than waiting for the perfect outfit to go on sale, so here’s how we make it simple and clear. Once we receive your returned item, our team carefully checks it to make sure it meets our return conditions. After the inspection, you’ll get a notification letting you know whether your refund has been approved or rejected. 
 

If your refund is approved, the amount will be sent back to your original payment method within 5 to 7 business days. Once the transaction is complete, we’ll send a confirmation email so you know everything is settled. 

Partial Refund Guidelines 

Sometimes things don’t come back looking exactly like they left your closet, and that’s okay. If an item only partially meets our return criteria, such as minor damage or missing packaging, we may offer a partial refund at our discretion. 
 

We want to make sure the process is fair for everyone while still keeping your wallet happy. Even when a full refund isn’t possible, we try to make the solution work for you and leave everyone smiling. 

Damaged, Defective, or Wrong Product 

We know it can be disappointing when your new clothes arrive with a problem or aren’t quite what you expected. If you receive an item that is damaged, defective, or not what you ordered, please submit a return request within 48 hours of delivery. To help us sort it out quickly, attach clear photos or videos showing the issue and send them to us via email. 
 

Our goal is to fix the problem as smoothly as possible so you can get back to enjoying your wardrobe. Sharing the details promptly helps us resolve it faster and keeps your shopping experience enjoyable. 

Need Assistance? 

We understand that returns and refunds can sometimes feel tricky, and we’re here to make it as easy as picking your favorite outfit. If you have any questions or need help with your return or refund, don’t hesitate to reach out to our customer support team at patronusassociatepvtltd@gmail.com / patronusassociateauthorizes@gmail.com.